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Techno Centre Alsace

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After-Sales Service-Logistics

Repair, call centre, reliable deadlines, logistics, VIP services, After-Sales Service training centre

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After-Sales Service Alsace, an organisation at your service

A complete, modular service offer

Situated at the European economic crossroads, our After-Sales Service centre specialises in repairing electronic, electromechanical and optical products. After-Sales service is not limited to simply repairing a product however and we also offer a complete, modular range of services (hot-line, logistics, purchase and distribution of spare parts, repair, administrative management and defective part management).

Repairs

- Repair within and outside the warranty period
- Rework / restoration
- Component repair
or subassembly exchange
- Optical renovation

Call centre

- Technical call centre L1 & L2
- Multilingual
- Sale of accessories

Logistics

- Based on the model of a distribution centre
- Management of all destinations (Europe and the rest of the world)
- Management of all batch sizes
- Packaging specialities

Reliable deadlines

- Predictive management of spare part procurement
- Flexible organisation
- 95% of the products processed in fewer than 5 working days.

After-Sales Service training centre

- The technical department of our After-Sales Service organisation includes a technician training centre for other After-Sales Service centres.

VIP service

- Door to door collection and delivery service
- Express treatment and return to customer
- Customized monitoring
- Home exchange outside warranty
- Direct distribution or delivery point
- Guaranteed deadlines